How To Get Iesco Faulty Meter Replaced

In the heart of Pakistan, the Islamabad Electric Supply Company (IESCO) plays a crucial role in providing electricity to the region. One of the essential components of this service is the electricity meter, a device that measures the amount of power consumed by a household or business. Ensuring that your meter functions correctly is vital to avoid billing discrepancies and ensure the safety of electrical systems.

Identifying a Faulty Meter

Recognizing signs of a faulty meter is the first step toward getting it replaced. Unusually high bills, flickering lights, or electrical appliances behaving erratically can be indicators. Conducting basic checks, such as inspecting for visible damage or unusual noises, can help confirm suspicions.

Contacting IESCO Customer Service

When faced with a faulty meter, reaching out to IESCO’s customer service is crucial. Obtain the necessary contact information from the official website or your billing statement. Before making the call, be prepared with your account details and a clear description of the issue.

Documenting the Issue

To expedite the process, document the problem thoroughly. Take clear photographs of the faulty meter and any related issues. Write a detailed description of the problem, including when it was first noticed and any specific circumstances surrounding its malfunction.

Filling Out a Replacement Request

Navigate to the IESCO website and locate the meter replacement form. Fill it out accurately, providing all required information. This step is crucial in initiating the replacement process, so ensure that all details are correct.

Following Up on the Request

Understanding the timeline for meter replacement is essential. Follow up with IESCO as needed to inquire about the status of your request. Timely communication can help expedite the process and provide clarity on when to expect the replacement.

Understanding the Meter Replacement Process

Familiarize yourself with IESCO’s procedure for meter replacement. This may involve a visit from their technicians to assess the issue. Knowing what to expect can help you prepare for any disruptions in your electricity supply during the replacement.

Tips for a Smooth Replacement

To ensure a smooth process, maintain accurate documentation and cooperate with IESCO technicians. Providing clear information and access to the faulty meter can expedite the replacement and minimize any inconvenience.

Addressing Common Concerns

It’s not uncommon to face delays in the replacement process or experience temporary disruptions in electricity supply. Understanding these potential challenges and how to handle them will help you navigate the situation with patience and awareness.

Maintaining Communication with IESCO

Keep track of communication channels with IESCO throughout the replacement process. If uncertainties arise, don’t hesitate to seek clarification. Clear communication enhances the chances of a successful and timely replacement.

Ensuring Accuracy of the New Meter

After the replacement, conduct thorough checks to ensure the accuracy of the new meter. Report any issues promptly to IESCO. This proactive approach contributes to the overall effectiveness of the replacement process.

Exploring Consumer Rights

Consumers have rights when it comes to meter replacement. Understanding these rights and seeking assistance from consumer protection agencies, if necessary, can ensure a fair and transparent resolution to any issues.

Benefits of Timely Meter Replacement

A properly functioning meter not only ensures accurate billing but also enhances electrical safety. Timely replacements contribute to the overall reliability of the electrical supply system, benefiting both consumers and the utility provider.

Customer Success Stories

Highlighting the positive experiences of consumers who successfully navigated the meter replacement process can provide inspiration and guidance for others facing similar challenges. Real-life stories offer valuable insights and encouragement.


In summary, addressing a faulty meter with IESCO involves a systematic approach, from identification to replacement. By understanding the process, communicating effectively, and maintaining patience, consumers can ensure a successful resolution to their meter issues.


  1. How long does it take to get a faulty meter replaced by IESCO? The timeline for meter replacement varies, but timely communication with IESCO can help expedite the process.
  2. What should I do if I experience a temporary electricity disruption during the replacement? Temporary disruptions are possible; if you experience one, contact IESCO immediately for assistance.
  3. Can IESCO technicians help identify the cause of a faulty meter during their visit? Yes, IESCO technicians will assess the issue and provide insights into the cause of the faulty meter.
  4. Are there any rights consumers have related to meter replacement? Consumers have rights, and understanding them is crucial. Seek assistance from consumer protection agencies if needed.
  5. How can I maintain communication with IESCO throughout the replacement process? Keep track of communication channels provided by IESCO and reach out for updates or clarification when needed.

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